/* Support Ticket System - MOZA Technology (BD) Limited */
:root {
    --sts-primary: #1a3fa0;
    --sts-primary-dark: #102878;
    --sts-accent: #f5c518;
    --sts-accent2: #f07c1a;
    --sts-bg: #f4f6fb;
    --sts-card: #ffffff;
    --sts-border: #dde3f0;
    --sts-text: #0d1b3e;
    --sts-muted: #6b7280;
    --sts-success: #057a55;
    --sts-success-bg: #def7ec;
    --sts-error: #c81e1e;
    --sts-error-bg: #fde8e8;
    --sts-radius: 10px;
    --sts-shadow: 0 4px 24px rgba(26,63,160,0.10);
}

.sts-wrapper {
    max-width: 780px;
    margin: 0 auto;
    padding: 20px 16px 60px;
    font-family: 'Segoe UI', system-ui, -apple-system, sans-serif;
    color: var(--sts-text);
}

/* ---- Customer Lookup ---- */
.sts-lookup-card {
    background: var(--sts-card);
    border: 1px solid var(--sts-border);
    border-radius: var(--sts-radius);
    padding: 28px;
    margin-bottom: 28px;
    box-shadow: var(--sts-shadow);
}

.sts-lookup-card h3 {
    margin: 0 0 6px;
    font-size: 1.05rem;
    font-weight: 700;
    color: var(--sts-primary);
}

.sts-lookup-card p {
    margin: 0 0 18px;
    font-size: 0.88rem;
    color: var(--sts-muted);
}

.sts-toggle-row {
    display: flex;
    align-items: center;
    gap: 14px;
    margin-bottom: 20px;
}

.sts-toggle-row span {
    font-weight: 600;
    font-size: 0.95rem;
}

.sts-toggle-btn {
    padding: 8px 22px !important;
    border-radius: 999px !important;
    border: 2px solid #dde3f0 !important;
    background: #ffffff !important;
    font-size: 0.88rem !important;
    font-weight: 600 !important;
    cursor: pointer !important;
    transition: all 0.18s !important;
    color: #6b7280 !important;
    line-height: 1.4 !important;
    text-decoration: none !important;
    box-shadow: none !important;
    display: inline-block !important;
}

.sts-toggle-btn.active {
    background: #1a3fa0 !important;
    border-color: #1a3fa0 !important;
    color: #ffffff !important;
}

.sts-search-row {
    display: flex;
    gap: 10px;
}

.sts-search-row input {
    flex: 1;
    padding: 11px 16px;
    border: 1.5px solid var(--sts-border);
    border-radius: 8px;
    font-size: 0.95rem;
    outline: none;
    transition: border-color 0.18s;
}

.sts-search-row input:focus {
    border-color: var(--sts-primary);
}

.sts-btn-search {
    padding: 11px 22px !important;
    background: #1a3fa0 !important;
    color: #ffffff !important;
    border: none !important;
    border-radius: 8px !important;
    font-size: 0.95rem !important;
    font-weight: 600 !important;
    cursor: pointer !important;
    transition: background 0.18s !important;
    white-space: nowrap !important;
    box-shadow: none !important;
    text-decoration: none !important;
    line-height: 1.4 !important;
}

.sts-btn-search:hover {
    background: #102878 !important;
    color: #ffffff !important;
}

.sts-search-results {
    margin-top: 14px;
    display: none;
}

.sts-customer-card {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 12px 16px;
    border: 1.5px solid var(--sts-border);
    border-radius: 8px;
    margin-bottom: 8px;
    cursor: pointer;
    transition: all 0.18s;
    background: var(--sts-bg);
}

.sts-customer-card:hover,
.sts-customer-card.selected {
    border-color: var(--sts-primary);
    background: #eff6ff;
}

.sts-customer-info strong {
    display: block;
    font-size: 0.95rem;
}

.sts-customer-info small {
    font-size: 0.82rem;
    color: var(--sts-muted);
}

.sts-use-btn {
    padding: 6px 16px !important;
    background: #1a3fa0 !important;
    color: #ffffff !important;
    border: none !important;
    border-radius: 6px !important;
    font-size: 0.82rem !important;
    cursor: pointer !important;
    font-weight: 600 !important;
    box-shadow: none !important;
    text-decoration: none !important;
    line-height: 1.4 !important;
    display: inline-block !important;
}

/* ---- Main Form Card ---- */
.sts-form-card {
    background: var(--sts-card);
    border: 1px solid var(--sts-border);
    border-radius: var(--sts-radius);
    padding: 32px;
    box-shadow: var(--sts-shadow);
}

.sts-form-card h2 {
    margin: 0 0 6px;
    font-size: 1.5rem;
    font-weight: 800;
    color: var(--sts-text);
}

.sts-form-card > p {
    margin: 0 0 28px;
    font-size: 0.9rem;
    color: var(--sts-muted);
}

.sts-section-label {
    font-size: 0.78rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    color: var(--sts-muted);
    margin-bottom: 14px;
    padding-bottom: 8px;
    border-bottom: 1px solid var(--sts-border);
}

.sts-field-group {
    margin-bottom: 20px;
}

.sts-field-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
    margin-bottom: 20px;
}

@media (max-width: 580px) {
    .sts-field-row { grid-template-columns: 1fr; }
    .sts-form-card { padding: 20px; }
    .sts-lookup-card { padding: 20px; }
}

.sts-field-group label,
.sts-field-row .sts-field label {
    display: block;
    font-size: 0.87rem;
    font-weight: 600;
    margin-bottom: 6px;
    color: var(--sts-text);
}

.sts-field-group label .req,
.sts-field-row .sts-field label .req {
    color: #e02424;
    margin-left: 2px;
}

.sts-field-group input,
.sts-field-group select,
.sts-field-group textarea,
.sts-field-row .sts-field input,
.sts-field-row .sts-field select {
    width: 100%;
    padding: 11px 14px;
    border: 1.5px solid var(--sts-border);
    border-radius: 8px;
    font-size: 0.93rem;
    font-family: inherit;
    color: var(--sts-text);
    background: #fff;
    outline: none;
    transition: border-color 0.18s;
    box-sizing: border-box;
}

.sts-field-group input:focus,
.sts-field-group select:focus,
.sts-field-group textarea:focus,
.sts-field-row .sts-field input:focus,
.sts-field-row .sts-field select:focus {
    border-color: var(--sts-primary);
    box-shadow: 0 0 0 3px rgba(26,63,160,0.10);
}

.sts-field-group textarea {
    resize: vertical;
    min-height: 110px;
}

/* Contact Type Tabs */
.sts-type-tabs {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
    margin-bottom: 20px;
}

.sts-type-tab {
    padding: 9px 22px !important;
    border-radius: 8px !important;
    border: 2px solid #dde3f0 !important;
    background: #ffffff !important;
    font-size: 0.9rem !important;
    font-weight: 600 !important;
    cursor: pointer !important;
    transition: all 0.18s !important;
    color: #6b7280 !important;
    line-height: 1.4 !important;
    text-decoration: none !important;
    box-shadow: none !important;
    display: inline-block !important;
}

.sts-type-tab:hover {
    border-color: #1a3fa0 !important;
    color: #1a3fa0 !important;
    background: #eef2ff !important;
}

.sts-type-tab.active {
    background: #1a3fa0 !important;
    border-color: #1a3fa0 !important;
    color: #ffffff !important;
}

/* File Upload */
.sts-upload-area {
    border: 2px dashed var(--sts-border);
    border-radius: 8px;
    padding: 24px;
    text-align: center;
    cursor: pointer;
    transition: all 0.18s;
    position: relative;
}

.sts-upload-area:hover,
.sts-upload-area.dragover {
    border-color: var(--sts-primary);
    background: #eff6ff;
}

.sts-upload-area input[type="file"] {
    position: absolute;
    inset: 0;
    opacity: 0;
    cursor: pointer;
    width: 100%;
    height: 100%;
}

.sts-upload-icon {
    font-size: 2rem;
    margin-bottom: 8px;
    display: block;
}

.sts-upload-area p {
    margin: 0;
    font-size: 0.88rem;
    color: var(--sts-muted);
}

.sts-upload-preview {
    margin-top: 10px;
    font-size: 0.85rem;
    color: var(--sts-success);
    font-weight: 600;
    display: none;
}

/* Submit */
.sts-moza-submit-request-btn {
    width: 100%;
    padding: 14px;
    background: #1a3fa0 !important;
    color: #ffffff !important;
    border: none !important;
    border-radius: 8px;
    font-size: 1rem;
    font-weight: 800;
    cursor: pointer;
    transition: all 0.18s;
    margin-top: 10px;
    letter-spacing: 0.04em;
    box-shadow: 0 4px 14px rgba(26,63,160,0.30);
    display: block;
}

.sts-moza-submit-request-btn:hover {
    background: #102878 !important;
    color: #ffffff !important;
    box-shadow: 0 6px 20px rgba(26,63,160,0.40);
    transform: translateY(-1px);
}

.sts-moza-submit-request-btn:disabled {
    opacity: 0.6;
    cursor: not-allowed;
    transform: none;
}

/* Alerts */
.sts-alert {
    padding: 14px 18px;
    border-radius: 8px;
    margin-bottom: 18px;
    font-size: 0.92rem;
    font-weight: 500;
    display: none;
}

.sts-alert.success {
    background: var(--sts-success-bg);
    color: var(--sts-success);
    border: 1px solid #84e1bc;
}

.sts-alert.error {
    background: var(--sts-error-bg);
    color: var(--sts-error);
    border: 1px solid #f8b4b4;
}

.sts-loading {
    display: inline-block;
    width: 16px;
    height: 16px;
    border: 2px solid rgba(255,255,255,0.4);
    border-top-color: #fff;
    border-radius: 50%;
    animation: sts-spin 0.7s linear infinite;
    vertical-align: middle;
    margin-right: 8px;
}

@keyframes sts-spin {
    to { transform: rotate(360deg); }
}

/* Success screen */
.sts-success-screen {
    text-align: center;
    padding: 48px 20px;
    display: none;
}

.sts-success-screen .sts-check {
    font-size: 3.5rem;
    display: block;
    margin-bottom: 16px;
}

.sts-success-screen h3 {
    font-size: 1.4rem;
    font-weight: 800;
    margin: 0 0 8px;
    color: var(--sts-success);
}

.sts-success-screen p {
    color: var(--sts-muted);
    margin: 0 0 8px;
}

.sts-ticket-num {
    display: inline-block;
    background: linear-gradient(135deg, #1a3fa0, #102878);
    border: none;
    padding: 10px 28px;
    border-radius: 8px;
    font-weight: 800;
    font-size: 1.1rem;
    letter-spacing: 0.1em;
    color: #f5c518;
    margin-top: 8px;
    box-shadow: 0 4px 14px rgba(26,63,160,0.25);
}

/* MOZA Brand Header */
.sts-brand-header {
    display: flex;
    align-items: center;
    gap: 14px;
    background: linear-gradient(135deg, #1a3fa0 0%, #102878 100%);
    border-radius: var(--sts-radius) var(--sts-radius) 0 0;
    padding: 18px 24px;
    margin-bottom: 0;
}

.sts-brand-hexagon {
    flex-shrink: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 52px;
    height: 52px;
    background: rgba(255,255,255,0.08);
    border-radius: 12px;
}

.sts-brand-name {
    font-size: 1.3rem;
    font-weight: 900;
    color: #f5c518;
    letter-spacing: 0.04em;
    line-height: 1.2;
}

.sts-brand-name span {
    font-weight: 500;
    color: rgba(255,255,255,0.85);
    font-size: 0.9rem;
    display: block;
    letter-spacing: 0.01em;
}

.sts-brand-tagline {
    font-size: 0.75rem;
    color: rgba(255,255,255,0.55);
    text-transform: uppercase;
    letter-spacing: 0.12em;
    margin-top: 2px;
}

/* Connect header to first card */
.sts-brand-header + .sts-lookup-card {
    border-radius: 0 0 var(--sts-radius) var(--sts-radius);
    border-top: none;
}